Privacy Policy

Overview

This Privacy Policy explains how Ivy Training & Consulting UK Limited (“we”, “us”) collects, uses, shares, and protects personal information when you use our website, contact us, or enroll in training. We aim to follow UK GDPR and the Data Protection Act 2018, and we also provide transparency for visitors from the United States.

Who we are (data controller)

Controller: Ivy Training & Consulting UK Limited.
Contact: support@ivytrainingconsulting.com.

Information we collect

• Contact details (e.g., name, email) when you message or enroll.
• Course interest and message content you provide.
• Usage data (basic logs/analytics, device and browser information) to keep the site secure and working.

We do not intentionally collect special category data (e.g., health) and we do not knowingly collect personal data from children under 13. If you believe a child has provided data, contact us and we will delete it.

How we use your information

• To respond to enquiries and provide consultations.
• To deliver training, administer enrollment, and provide student support.
• To maintain security, prevent abuse, and troubleshoot issues.
• To improve our courses and website experience.

Lawful bases (UK GDPR)

• Contract: providing training and services you request.
• Legitimate interests: running a secure, effective business and website.
• Consent: where required (e.g., certain cookies/marketing). You can withdraw consent at any time.
• Legal obligation: where we must comply with law (e.g., tax/accounting).

Cookies and similar technologies

We may use essential cookies and, where enabled, analytics cookies to understand site usage. You can control cookies through your browser settings. If we implement non-essential cookies (e.g., marketing), we will provide appropriate consent controls.

Sharing and processors

We may share data with trusted service providers (“processors”) who help us operate (e.g., email, hosting, forms). They are required to protect your data and use it only for our instructions. We do not sell your personal information.

International transfers

If data is transferred outside the UK (for example, to a service provider), we use appropriate safeguards such as adequacy regulations or standard contractual clauses where required.

Retention

We keep personal information only as long as necessary for the purposes described above (for example, to respond to an enquiry or administer a course), and longer where required by law.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and to data portability. To exercise rights, contact support@ivytrainingconsulting.com.

UK residents can also complain to the Information Commissioner’s Office (ICO). We encourage you to contact us first so we can help.

Security

We use reasonable technical and organisational measures to protect data. No method of transmission or storage is 100% secure, but we work to prevent unauthorised access, loss, misuse, or alteration.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest revision.